Shipping & Delivery
The standard ground mail service is shipped via Delhivery/Xpressbees/BlueDart/FedX. These packages out the same day for all orders placed before 1PM Indian Standard Time and the next day for all orders placed after 1PM Indian Standard Time (packages will arrive within 3-5 business days). Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times.
We do not accept returns for any product apart from Manufacturing Defect or Damage during transportation. If there is any defect you need to inform it to us by sending an email or calling our call-center within 24 hours of receiving & accepting the product.
We believe in complete customer satisfaction, and any product which you have have received in a damaged condition due to transportation or manufacturing defect can either be replaced or refunded. Refund requests will be carefully considered by our customer service team. To further expedite your refund/return/cancellation process you can contact us by calling us +91 -9268634567 or by emailing us at firstname.lastname@example.org
Once your return request has been placed with Customer Service, it usually takes about 72 hrs to have the product picked from your place and another 4 days to initiate refund subject to product inspection.In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the refund would depend on the mode of payment chosen by you.
If for any of our mistake the product has to be returned (like damaged in transportation or manufacturing defect) we will schedule a pickup using our logistics partner, and get it picked up at our cost. Please make sure the product is sealed properly. You can schedule a pickup using our logistics partner, at our cost, by calling us +91 96286-34567 or by emailing us at email@example.com.
If for any other exceptional reason a return request is accepted you will have to send the product to :-
Address: Supp Nutrition Pvt. Ltd.
F 9/13A, DLF Phase-1
Gurgaon, Haryana – 122001
Phone Number: +91-92686-34567
Please also inform firstname.lastname@example.org of the refund.
Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Expected timeline of refunds takes 5-7 days.