Shipping & Delivery
All orders will be shipped within 48 hours (in most cases) via our courier partners which include but are not limited to Delhivery/Xpressbees/BlueDart/FedEX.
Personalized Packs are tailored to your needs. It may take between 3-4 business days to dispatch your order with Personalized Pack.
Please be advised that shipments are not sent out on Saturdays, Sundays or any Holidays.
Packages normally arrive within 3-5 business days for major cities and up to 10 business days for remote areas. We do not guarantee arrival dates or times as those are on best effort basis by the delivery partners and availability of the customer.
We do not accept returns for any product apart from Manufacturing Defect or Damage during transportation. If there is any defect please inform us by sending an email or calling our call-center within 24 hours of receiving & accepting the product.
We believe in complete customer satisfaction and any product which you have received in a damaged condition due to transportation or manufacturing defect can either be replaced or refunded.
Refund requests will be carefully considered by our customer service team. The maximum liability in cases of damage and/or defective products will be the amount paid by you for the same.
For your refund/return process you can contact us by calling us on +91-9268634567 or by email on firstname.lastname@example.org.
For your order cancellation you can contact us by calling us on +91-9268634567 or by email on email@example.com within 12 hours of order placed. Once the cancellation is approved, the refund for pre-paid orders will be processed within 2 days and the amount would reflect within 5-7 days through the same payment mode by which order was placed.
In case of Subscription Order, the cancellation request would be considered only for next month’s order onward. No cancellation request would be considered for the already processed Subscription Order.
Once your return request has been placed with Customer Service, it usually takes about 72 hrs to have the product picked from your place and another 4 days to initiate refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the refund would depend on the mode of payment chosen by you.
Please make sure the product is sealed properly and inform our team of the issue by emailing us on firstname.lastname@example.org.
If the product has to be returned due to damage during transportation or a manufacturing defect our team will schedule a pickup using our logistics partner (at our cost).
If for any other reasons a return request is accepted you will have to send the product to:
Address: Supp Nutrition Pvt. Ltd.
F 9/13A, DLF Phase-1
Gurgaon, Haryana – 122001
Phone Number: +91-92686-34567
Please also inform email@example.com of the return.
Typically the refunds are initiated within 2 days of product inspection.
Receipt of the refund would depend on the mode of payment chosen by you. For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delays for nationalized banks.
Expected timeline of refunds is 5-7 days.